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Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces the integration of its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI, a portfolio of artificial intelligence (AI) services designed for developers and data scientists backed by a secure environment and responsible AI principles. The integration of generative AI into Quadient’s cloud platform will further contribute to transforming the way organizations engage with their customers.
As an established leader in the areas of customer experience management and financial automation, Quadient has been recognized by independent industry analysts, including Gartner, for its use of advanced AI integrated into its ICA solutions for several years. Quadient now reaffirms its commitment to innovation with another strategic enhancement to its software solutions. Leveraging Microsoft Azure AI, including Azure OpenAI Service, Quadient software solutions will empower customers with enhanced features that range from measuring content readability, similarity and sentiment, to generating contextual content summaries and streamlining content creation and communication management in a secure environment with privacy controls.
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