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DUBLIN, Ohio, Aug. 24, 2021 /PRNewswire/ — New research from Quantum Health, the industry-leading healthcare navigation and care coordination company, reveals for the first time the extent to which growing healthcare complexity impacts consumers. Findings from this groundbreaking survey show that consumers experience multiple challenges when accessing healthcare and that complexity has a compounding effect on well-being and work life.
The Quantum Health findings were based on a survey of 1,001 individual consumers ages 18-64 who have employer-sponsored health insurance; more than 250 employer organizations with at least 1,000 employees; and 152 employer benefits consultants and brokers. The survey was conducted during the months of March and April 2021. Employer organizations and benefits consultants represented companies in 11 different U.S. industry segments.
Among other things, the data revealed that 8 in 10 people who received healthcare services in the last two years experienced an average of three challenges when doing so, including administrative challenges like understanding coverage levels; making use of all available benefits; finding a provider; and understanding insurance claims or billing questions. In addition, 90% of respondents with complex or ongoing clinical needs faced additional challenges related to tasks like getting prior authorizations approved; understanding test results or diagnosis and treatment options; and developing a plan of care for more complex health issues.
“This research drives home the fact that healthcare complexity affects individuals and families in multiple and very significant ways,” said Kara Trott, founder and CEO of Quantum Health. “It’s critical that employers, benefits professionals and healthcare providers recognize and understand that dealing with this complexity is not only a disruption for individuals and families, but it can also have a negative impact on their physical and mental well-being, as well as influencing workplace productivity.”
At a high level, the Quantum Health study illustrates how consumer knowledge gaps can influence utilization of benefits, patient engagement and compliance with care plans. More detailed findings from the survey shine a light on more specific insights, including:
“The American workforce has gone through an extraordinary evolution since early 2020, and employers are stepping up to the plate to provide additional support for employees and their dependents. However, it’s clear from this research that finding the right navigation solution – one that helps employees break through challenges caused by increasing healthcare complexity – should be a priority for business leaders and benefits professionals,” said Trott.
This survey was conducted by SNG Research, an independent market research firm. Read more about these findings here.
About Quantum Health
Quantum Health is the industry-leading consumer healthcare navigation and care coordination company that delivers an unparalleled consumer experience to its members, as well as validated claims savings and high satisfaction rates for its self-insured employer clients. Quantum Health’s proprietary Real-Time Intercept® model identifies opportunities for early intervention in a member’s healthcare journey, resulting in better engagement, outcomes and cost efficiencies.
The company was founded in 1999 and is based in Dublin, Ohio. Since its inception, Quantum Health has earned numerous awards and honors, including being named among the Fastest-Growing Private Companies by Inc. 5000, and a Great Place to Work by FORTUNE Magazine and Entrepreneur Magazine. The Women Presidents’ Organization has ranked Quantum Health as one of the 50 Fastest-Growing Women-Owned/Led Companies, and Columbus Business First has honored Quantum Health as a Best Place to Work.
To learn more about the company, visit www.Quantum-Health.com, and connect with us on LinkedIn and Twitter.
Media Contact:
Barbara Tabor
Tabor PR
barbara@taborpr.com
651-230-9192
Susan Simkins
Quantum Health, Corporate Communications
Susan.Simkins@quantum-health.com
800-257-2038 x 13494
SOURCE Quantum Health
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