CANTON, Ohio–(BUSINESS WIRE)–Fusion is pleased to announce the acquisition of Boomsourcing, a full-service outsourcing solution provider in the US, Mexico and the Philippines, in April 2022. Boomsourcing is now a part of Fusion Group.
Boomsourcing was founded in 2007 and is headquartered in Lehi, Utah. Today, the company is present in 5 locations across the globe. As the newest addition to Fusion Group, Boomsourcing will contribute to Fusion’s growth both in terms of global footprint and capabilities. With this acquisition, Fusion aims to strengthen its lead generation, sales program offerings and other white glove services in the US market.
Pankaj Dhanuka, CEO of Fusion Group Company, said, “With the acquisition, we will be able to leverage Boomsourcing’s service offerings and soundboard technology to enhance the success of our company’s outreach. Fusion will help the existing clients of Boomsourcing grow their business and deliver better CX to their customers using our global presence, extensive resources, talent pool, and industry experience. In other words, it’s a win-win for all.”
Fusion plans to extend its global footprint and strengthen its presence in North America & Philippines with this acquisition. It will also help Fusion realize its vision to become the pioneer of change in the shared services industry through superior customer service delivery, growth-oriented business association, and technical innovation.
About Boomsourcing
Boomsourcing is a full-service outsourcing solution provider headquartered in Lehi, Utah, USA. Established in 2007, Boomsourcing makes scaling easy and cost-effective for its clients with its onshore, nearshore, and offshore resources in the USA, Mexico and the Philippines. The company has a culture of innovation and uses a perfect blend of human interaction with technology and innovation to enhance its service delivery. For more information, visit: https://boomsourcing.com/
About Fusion
Fusion is one of the fastest-growing global BPOs, offering voice and non-voice customer engagement and data marketing services for over 33 years. With 25 locations in 12 countries globally, the company employs over 10,000 professionals. Fusion specializes in highly-customizable inbound and outbound contact center solutions infused with the Power of Human Connect for meaningful customer engagements and superior customer experience delivery. For more information on the company or the services and industries they serve, visit https://www.fusionbposervices.com