SYDNEY–(BUSINESS WIRE)–#agentdesktop–Local Measure, a customer communications management platform, has announced today that it has been accepted into the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run or integrate with AWS. The program helps partners drive new business and accelerate sales cycles by connecting the participating ISVs with the AWS Sales organization.
Local Measure’s flagship product, Engage for Amazon Connect, is an omnichannel agent desktop purpose built for Amazon Connect, an omnichannel cloud contact center that helps businesses provide superior customer service at a lower cost.
Local Measure CEO, Jonathan Barouch, commented, “We are proud to have been recognized as a leading AWS ISV partner – a status that reflects the impressive customer outcomes we have been able to drive with our platform and Amazon Connect. We look forward to continuing to drive innovation within the contact center as a service industry (CCaaS).”
Engage for Amazon Connect provides contact centers the following benefits:
- Improves agent productivity by automating repetitive work using response snippets, idle message templates, knowledge-base integration and task routing
- Reduces implementation costs by up to 40%
- Reduces training costs by up to 75%
- Removes customer friction points by enabling communications continuity and a single view of the customer. Recent studies on this topic have been published in a white paper in collaboration with research advisory, Ecosystem.
Through the AWS ISV Accelerate Program, Local Measure receives focused co-selling support from AWS, access to further sales enablement resources, reduced AWS Marketplace listing fees, and incentives for AWS Sales teams. The program provides participating ISVs with access to millions of active AWS customers globally.
About Local Measure
Local Measure is a customer communications management platform helping businesses connect with their customers and create change in their organizations to enable exceptional experiences. The company’s flagship product Engage for Amazon Connect, is an omnichannel agent desktop and platform purpose-built for Amazon Connect enabling contact centers to manage inbound customer queries across voice and digital channels via a single platform.
For more information about Engage for Amazon Connect, visit the AWS Marketplace listing.
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