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IRDAI gives instructions to insurance companies to stop insurance related spam calls and messages

India’s insurance sector regulator IRDAI has directed all insurance companies to register their message format with telecom service providers. Its goal is to prevent unsolicited and fraudulent messages received by policyholders. The Insurance Regulatory and Development Authority of India (IRDAI) has issued guidelines pointing out the problem related to spam calls and messages received by policyholders.

IRDAI has stated in the guidelines that the Telecom Regulatory Authority of India (TRAI) had notified a regulatory framework in July 2018 regarding unsolicited calls and messages. According to the TRAI notification, all the major entities, including the insurance company, have to register themselves with the respective telecom service providers. A header will be allotted to those who register. Along with this, they will be given an identity to ensure proper identification of all calls and messages.

IRDAI has directed the insurance companies to register themselves with the respective telecom service providers and provide them with compliance information on the subject on or before April 5.

It is noteworthy that in the last few years, various regulators including TRAI have taken various steps to get rid of unwanted calls and messages to the people. Its purpose is to protect the customers from any inconvenience as well as to prevent fraud through spam calls. In this link, people get many types of calls in the name of insurance companies and people are not able to decide whether the call or message they have received is spam or not.

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