On 7 June, the new portal of the Income Tax Department was launched. The department had claimed that this website would prove to be a game-changer for the taxpayers and would be easier and faster than before, but from the very beginning, there were complaints of problems in operating the website from the people. Even after a week, no improvement is being seen in it. Many taxpayers are unable to log in to the website, while even after getting login somehow they are unable to do transactions. Whereas in many cases while uploading any document there appears an error.
Despite the instructions given by the Finance Minister to Nandan Nilekani, the issue was not taken seriously
When complaints of irregularities in the new website came to the fore, Finance Minister Nirmala Sitharaman has also confirmed on Twitter and said that the complaints will be resolved soon. Tagging Infosys co-founder Nandan Nilekani, she wrote, “Hope Infosys and Nandan Nilekani will not disappoint our taxpayers in terms of quality of service being provided.” Ease of compliance for taxpayers should be our priority. Actually, the responsibility of designing and maintaining the new e-filing portal of the Income Tax Department has been given to IT company Infosys.
Information technology company Infosys had also hoped that the problems with the Income Tax Department’s new e-filing website will be resolved this week and its smooth functioning, but the matter remained the same. Infosys was awarded the contract in 2019 to develop the next-generation income tax filing system. The aim is to reduce the time taken for processing returns from 63 days to one day and to speed up the refund process.
Some important complaints related to the website
1. Remittance from abroad has been stopped because Form 15CA and Form 15CB are not being uploaded.
2. Indian corporate is being told as a defaulter by foreign companies in which there is a provision of penalty.
3. Unable to register new firms and new companies.
4. There are many flaws in profile updation. Frequent updates are being sought in PAN cards and Aadhaar.
5. Inspite of filling incorrect details in many places the information is mismatched.
